Holiday apartments and houses Vacation home in Zutendaal

The holiday cottage was very nice in itself. It had everything one needs. The owners were super nice. We only met them briefly upon arrival, after that we didn't see or hear them. This would not have been a problem for us personally at all. We were always by ourselves at the pool. Now we come to the bad part: Unfortunately, the booking (despite booking through Check 24) was unfortunately a complete mess. We had booked for 1 week and also received the booking confirmation from Check24 directly. Unfortunately, we did not receive any further information from the third-party provider, as stated. After two days, I politely inquired about the payment details, etc. Check24 forwarded it directly to the provider, who then took 2 days to respond. Then came the blow: they canceled our trip for operational reasons. Of course, we quickly found nothing else, so vacation was over. A few days later, I happened to see that a few days were offered again for the same dates. So I booked again (only for three days, but better than nothing). SAME game as with the first booking, no confirmation from the provider, nothing! This time I inquired directly at belvilla the next morning. A day later, a response. The booking confirmation!!! The payment information also arrived, but with the indication of the date and time by which the transfer must be made, namely the day I received the email! The time had, of course, already passed. So I called them and asked where the hidden camera is. They said that we could solve it by transferring the money on the same day and sending a transfer receipt by email as proof. For me, at that point, the vacation was already over. Just pure madness and more than poor organization!!! Well, we then did everything exactly as instructed. Then I sent three inquiries and only received a response to one on the day of arrival. Great. Arrived at the house, 5 PM was the check-in time, the house had not been cleaned by the previous guests, etc. So we had to wait another 30 minutes. The owner was nice and told us that we could go to the pool and the garden and that there are cold drinks until the cleaning staff is finished. It should be said that the owners have outsourced everything to external companies and therefore cannot be blamed. Conclusion: I would book the house again, but not as long as the booking goes through the same provider. I won't put myself through this stress again!